Bluebell Walk and Garden

Bates Green Farm
Polegate, East Sussex
BN26 6SH

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Returns Policy for Garden Admission:

Thank you for choosing to visit our garden. We want to ensure that your experience with us is enjoyable and hassle-free. Please take a moment to review our returns policy outlined below:

Admission Tickets: All admission ticket purchases are final and non-refundable. Once purchased, we are unable to offer refunds or exchanges for any reason, including but not limited to inclement weather, personal scheduling conflicts, or any other unexpected circumstances.

Cancellation of Events: In the event of the cancellation of a scheduled event or activity within the garden premises, we will offer a full refund of the ticket price. The refund will be issued using the same payment method used during the original transaction.

Refund Eligibility: Refunds will only be issued for the specific instances outlined in this policy. We do not entertain requests for refunds beyond the scope of this policy. We appreciate your understanding and cooperation in this matter.

Lost Tickets: We are unable to provide replacements or refunds for lost or stolen tickets. Please ensure that you keep your tickets safe and secure after purchase.

Contact Information: For all inquiries regarding our returns policy or for any assistance with ticket-related issues, please reach out to our customer service team at

Please note that the management reserves the right to amend the returns policy without prior notice. By purchasing an admission ticket, you acknowledge and agree to comply with the terms and conditions outlined in this policy.

We sincerely appreciate your patronage and hope you have a delightful time exploring our garden. Thank you for your understanding and support.